When a Death Occurs


Losing a loved one is never easy. Knowing the first steps to take can help reduce uncertainty in a difficult time. The process may vary depending on where the passing occurs — at home, in a care facility, or away from home. Acting quickly and following the right steps ensures your loved one is cared for with dignity.


Our team is here to guide you through each step with compassion. We honor cultural and religious customs, respect personal wishes, and listen when you need to talk. Our goal is to ease the burden so you can focus on honoring your loved one’s life.


When a Death Occurs at Home

If the death is unexpected, call local authorities or emergency services right away. Let them know about any advance directives or Do Not Resuscitate (DNR) orders. Medical professionals will confirm the passing and involve the coroner or medical examiner.


If hospice or end-of-life care was in place, notify the agency, they can help guide the process. Then, contact us to arrange transportation. Until help arrives, do not move the deceased or change anything in the home.


When a Death Occurs in a Hospital or Care Facility

Hospital or care facility staff will contact the attending physician to confirm the death and prepare necessary paperwork. Once this is complete, you may call a funeral home to arrange transportation and services. If prearrangements exist, share them with staff so your loved one’s wishes are honored.

When a Death Occurs Away From Home

If the death happens away from home, first contact local authorities or emergency services where the death occurred. They will confirm the passing and connect with local medical professionals or the coroner.


Next, reach out to a trusted funeral home for guidance. They can arrange transportation back home and manage the details. For deaths outside the U.S., the local embassy or consulate can assist with documentation and repatriation.


Throughout the process, rely on experienced professionals to handle each step with care and respect, giving you space to grieve and remember your loved one.